Security Here at hellotoes.com We take online security very seriously we have 128 bit (SLL) secure socket layer encryptionYour credit /debit card details are encrypted so your card details will not even be available to us. All payments are made via protx for more information contact via their web site www.protx.com. Hellotoes will never under any circumstance give out any customer’s information to any other parties. All the information we receive is used solely for processing your order. We may from time to time inform you of new products and changes to our website. If you do not wish to receive these updates please email us Pricing All payments to this website are in UK pounds sterling Returns If you are not completely satisfied with the goods you can return them. (Not sale goods)Within 14 days of purchase for a full refund.(internet orders only) No refund can be given if goods are returned after 14 days of the invoice date. We regret we cannot give refunds for carriage costs incurred when sending back items. If you wish to return any item please telephone 01268 534141 quoting your invoice number for which you will receive a returns number which has to be included with the returned item with a covering letter. Please do not post any item without first receiving a returns number.Returned items must be in original condition clean unworn with original tags and packaging. And not smelling of smoke etc as this will not be accepted. For your own protection we strongly recommend you send items back recorded delivery or international signed for if from outside of the UK. Upon receiving the returned item as described above your card will be refunded within 5 working days.Unfortunately we can only refund the card used in the original transaction. Purchases made by cheque will in return receive a cheque by recorded delivery in return. All sale goods are non refundable Delivery All items within the UK will only be sent by recorded delivery. Please allow up to 14 days for delivery. You can track your item at www.royalmail.com quoting your tracking reference number, which we will send via email We can only estimate delivery times. We strongly recommend that international buyers add at there own cost international signed for. Availability We only sell what we have actually got in stock at our shop. Enquires about stock that will be coming available will be sold on a first come first served basics. International import and custom duties Any import and custom duties levied once the parcel reaches your country will be the responsibility of the customer. We have no control over these charges and unfortunately cannot predict what they will be. Disclaimer Please make sure the e-mail address you give us is correct. All order confirmations are sent to that e-mail address. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for transmission or operational failures. Any contracts or agreements formed between you and us by means of this web site shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts. All products and/or services displayed on this web site are subject to availability. All prices are inclusive of VAT (but do not include delivery charges. As a consumer this does not affect your statuary rights.